Services
We provide a wide range of Services
Based in Bangladesh and serving clients globally, ATH Global Services combines skilled professionals with modern technology to deliver consistent, high-quality results. We believe in long-term partnerships rooted in transparency, integrity, and a client-first mindset.
🚀 What We Offer?
Whether you’re aiming to improve customer engagement, streamline operations, or scale faster, we’re the outsourcing partner you can count on.
📞 Telemarketing
• Lead Generation & Prospecting: Identifying potential customers and qualifying leads to build a strong pipeline.
• Appointment Setting: Scheduling meetings with prospects to convert interest into business opportunities.
• B2B & B2C Cold Calling: Reaching out to new prospects to generate leads, create interest, and initiate sales conversations.
• Customer Retention: Engaging existing customers to ensure continued satisfaction and loyalty.
• Multilingual Agents: We provide multilingual agents to communicate effectively in the languages your customers speak.
🗂️ Back Office Support
• Data Entry & Data Processing: Accurate data entry and processing to maintain organized and up-to-date records.
• Order Processing: Efficient management of orders, from fulfillment to tracking, ensuring smooth delivery.
• E-commerce Data Entry: Uploading and updating product details, managing inventory, and tracking orders on e-commerce platforms.
• Admin Support: Providing general administrative support, including document management, scheduling, and task coordination.
🎧 Customer Support
• 24/7 Availability: Offering round-the-clock assistance, ensuring your customers always have access to support.
• Live Chat Support: Real-time communication that resolves issues and answers questions quickly.
• Email Support: Professional and timely email responses to customer inquiries and issues.
• Virtual Assistance: Handling administrative tasks, scheduling, customer queries, and operational needs remotely.
• Inbound Call Support: Addressing customer inquiries, troubleshooting, and providing solutions promptly via 24/7 inbound calling support.
• Omni Channel Support
We provide call, e-mail, live chat support as well as social media and mobile app support.
👥 Human Resource Outsourcing (HRO)
• Recruitment & Candidate Screening: Sourcing and screening candidates to find the best talent for your organization.
• Employee Onboarding: Ensuring a smooth onboarding process for new hires to integrate them into your company efficiently.
• HR Administration: Handling HR-related administrative tasks, including payroll processing and benefits management.
• Performance Monitoring: Implementing performance tracking systems to assess employee progress and development.
🛡️ Content Moderation Services
• Text Moderation
Filter comments, posts, and messages for profanity, hate speech, spam, and other violations.
• Image Moderation
Detect and remove content featuring nudity, violence, or prohibited imagery.
• Video Moderation
Review video content pre- or post-publication for policy compliance.
• Live Stream Moderation
Monitor live broadcasts in real time to enforce platform rules instantly.
• Profile Moderation
Check usernames, avatars, and bios to maintain community standards.
• Community Management Support
Enforce guidelines, handle flagged content, and escalate critical issues as needed.
• AI & Automation Oversight
Human-in-the-loop support to train, monitor, and validate AI-powered moderation tools.
🏥 Healthcare BPO
• Medical Billing & Coding: Accurate and timely medical billing and coding to ensure compliance with healthcare regulations.
• Insurance Claim Processing: Streamlining claims processing for quick resolution and improved reimbursement.
• Patient Support Services: Assisting patients with appointment scheduling, inquiries, and follow-ups.
• Record Management: Managing medical records securely and ensuring easy access for healthcare providers.